FAQ

ARE ALL ITEMS SOLD VEGAN FRIENDLY?

Yes, all items that Chang's Touch sells are and will be 100% vegan. We are constantly searching for new products to add to our inventory for our beloved customers.


DO YOU SHIP WORLDWIDE?

At the moment we only ship to the USA, and will add more countries soon!


WHAT SHIPPING MATERIAL DOES CHANG'S TOUCH USE?

We pack your order with the utmost care with eco-friendly and recyclable materials to ensure they arrive safely.


WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?

We will exchange if the item (toys only) is defective within 30 days, Vegan Toys UK has a 3-month warranty, everything else like lubes, condoms, or body wipes do not have any returns or exchanges if opened.

If any of your purchased items are missing or are damaged upon delivery in original packaging, please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days upon delivery of your order, so make sure to contact us within that time frame. To get a hold of us to assist you, use the Contact Us page.


HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24-48 hours of receiving a message or email.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

 

HOW LONG IS THE PROCESSING PERIOD?

Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.

  

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

 

OUT OF STOCK/BACK ORDERED ITEMS:

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.